Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. But they will reach out to me at a future date. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. Now 7 months later they have emailed me saying they did not receive it and I owe them for it. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. An initial security deposit and/or payment may be required. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. Rates and terms may also vary depending upon the state where you reside. You will regret it. Our bank didn't charge us for that and they were sympathetic. FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few We also reached out to the customer to provide this information. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. WebFlexshopper informed the customer on at least two occasions to provide a copy of the 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). Why FlexShopper stands out from other lease-to-own and financing options. 2 You will be given a credit for one weekly payment. It let me have what i wanted earlier and for a fair price. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. Simply take a photo of the product you want and fill out a simple form. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. The transit time will vary by delivery address. They state if you pay in full within 90 days you get your product for retail/listing price. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I keep getting the run arounds about getting my refund. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Limited metro delivery areas. Horrendous company to deal with, completely regret it! However they won't change my address on my account. Enjoy the things you need and pay as you go! 2 You will be given a credit for one weekly payment. Adjusted They can either send the label or Im changing my debit card info! 2 You will be given a credit for one weekly payment. Today I was told that they never received the money and that I should send over a screen shot. Its that easy! FlexShopper also expects users to have valid SSN, as it doesnt focus much on your Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. We apologize for any miscommunications that occurred with FlexShopper. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. My payment info is screenshotted to show I have never missed a payment, but screw me I guess Hi James, Thank you for being a valued FlexShopper customer. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Companies can ask for reviews via automatic invitations. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase Early payoff. Suspected identity theft. They pull out double payments, and no one can give you a straight answer. Website says they will attempt to charge my "primary" payment method when a payment is due. Its going on 2 weeks since I was told a refund was requested. Do not bother trying to make purchase from here. Customers can get started leasing with no money out of pocket on most items. I will for sure be reporting them for harassing me! After you meet all your payments for one year, the product belongs to you. Customers can save money and own sooner with early purchase options. 7 An initial security deposit and/or payment may be required. We love to hear from you! This credit will be applied to the second weekly payment due, provided your first payment clears. When ***** left I am sure someone was seeing my emails from September all the way to December. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez, and billing department. NEVER dealing with Flexshopper again after this is paid off! Theu are gready and should be avoided. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Message to address your concerns. 158 complaints closed in the last 12 months. This is a deceptive sales practice and is illegal. I keep trying to call customer service to cancel and NOBODY ANSWERS. Experience the most up to date processors and touch technology. Our investigation revealed a FlexAdvantage membership continued billing $3.99 weekly after the consumer paid off the lease on 03/17/23. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. WebShopping on the FlexShopper marketplace is easy. Most of the products in our marketplace typically dont require any money down and there are no hidden fees. Thank you for taking the time to bring this to our attention. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. They also call at least 5 times a day which is harassment. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Web90 million consumers are short on cash and credit. Additional parts, extensive labor and installation charges are extra. Their customer service team is excellent and always willing to help with any issue you may have. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. Their interest rate is around 220%! FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. FlexShopper acquired the assets of Revolution Financial, Inc. in December Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Any time I try to chat, they are closed, and when I call I get nothing. The billing department always listened to my concerns. There are no hidden fees and easy weekly payments. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. They are a bad option even if your in a bind an unable to finance elsewhere. Though we normally aim to deliver a great experience, it seems we missed the mark this time. FlexShopper pays retailers up front, customers begin their payments the Friday after. ending E8B8. Typically, all special order items require extra production time. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. I brought a snapper 82v cordless push mower on credit with batteries and charger the battery and charger went bad they said I would have to pay for a new charger and battery I am not happy at all I paid almost 600 so far for it. Wed love the chance to earn back your trust and further investigate your feedback. Get customized campaigns, paid placement, and other promotions for your products. Bonus Health and Wellness Discount Programs. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Accept and digitally sign lease agreement to complete purchase. Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. BBB Business Profiles may not be reproduced for sales or promotional purposes. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. All Rights Reserved. Fraudulent company! They are not transparent, but they will often direct you to a vague lease statement. Or, search for the exact item youre looking for. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. Their rep did not do her job. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Very disappointed. FlexShopper ranks 28th among Marketplace sites. Stay away! As for ***** being gone from the company or leaving the company I was not informed of anything. Integrate lease-to-own into your finance cascade for customers who get declined for your credit card. Letting customer service know of your financial developments is an excellent way to keep your account in good standing. If you need tires, use AFFIRM. With FlexShopper: Also, we work with you and your changing lifestyle. This company does not typically respond to reviews. Rates and terms may also vary depending upon the state where you reside. Items are delivered to your door step or pick up in store! Haven't order because the interest is almost triple what the item was worth. That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment.

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