do have an issue with tickets that were purchased on Viagogo, you will receive I'm starting to feel like you know you ripped me off and don't want to talk to me. Viagogo will help you market your tickets until you find a new buyer. At one Barcelona event, Ryan & Jacob are listing 6 x 21 tickets for 32,528 each. It was an extraordinary amount of money, and with the goal of reuniting viagogo founder, Eric Baker, with the business he co-founded 21 years ago giving him unfettered access into the lucrative and highly competitive North American market. The global giant of ticket reselling, Viagogo, recently acquired its most significant rival StubHub from eBay for $4bn (3.1bn) to much PR fanfare. So the overall value of the tickets are governed by the marketplace that they are being sold on. Expect to spend in the neighbourhood of $4,000. It has been said that whenever you pick an event you plan to attend you will immediately be met with scare tactics through the entire purchase process. And who is Sofia Wagner? You will continue to see these well-known sales practice throughout the entire site. As a result, these deals enabled Viagogo to offer large amounts of tickets through their network of global sites. The Royal Albert Hall says that the shows promoter allocated tickets in PRs row to Amazon, as it was a legitimate agency for the show. Viagogo tickets reviews have had some negative comments left about The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Each week, the podcast looks at something from the alt-rock universe, from artist profiles to various thematic explorations. From city breaks to tropical beach vacations and family adventures, this book is organized by month with recommendations for trips that range from weekend escapes to one- and two-week getaways. No part of this site may be reproduced without our written permission. Reviving such a diminished brand will require significant investment from its new owners. and up. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. I guess I am a victim of its hard sell as the site reminds customers tickets are selling fast. Viagogo does put a lot of emphasis on using interactive seating charts, and different colours to distinguish different ticket types and filtering options, which will help you sift through their many options. legitimate ticket in time for the event. In addition, great customer support is U2 has announced 12 shows at the new MSG Sphere at The Venetian starting September 29. Also, buyers only pay once they have been to the event and had no issues. Americans making summer vacation plans are about to find airfare costs are near or even above pre-pandemic levels, according to the nation's major airlines. 2023 Lonely Planet, a Red Ventures company. Viagogo tout a 100 % money back guarantee should anything go wrong with your ticket, as well as professional customer support. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. We compare only safe & secure primary and secondary marketplaces. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. Check the email address that you used to sign up with Viagogo regularly so you can see their reply. I have to pay $7k a seat to watch them learn something?" 29 Apr 2023 04:12:12 Many carriers . I've heard a lot of horror stories but I also know that some people haven't had issues. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets. I've just moved here and decided that I'll take the opportunity to go see them live. ticket marketplace and has a large network of ticket traders, scalpers or Buying from a secure ticket vendor is probably one of the most crucial factors whenever you buy a ticket to your favourite event. Hes also known as a musicologist and documentarian through programs like The Ongoing History of New Music. great option for people who know what they are looking for as well as people complex market and is driven by supply and demand, with many players involved And, by the way, were not going to call the Police. You will need to file a complaint via their system and ask for a I wanted to attend the BBCs The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. We weren't able attend 2 years after the initial date. Viagogo says it does this but takes no other steps to prevent the practice. Viagogo as a company is currently based out of Switzerland, which is a known tax haven for companies. Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. their tickets. All rights reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have reported your fraud. In the first, the Daily Records chief news reporter, Mark McGivern, doorstepped occupants of a relatively modest property in Dundee that was supposedly the headquarters of H.E Events. For 2 years -really!!!! However, there has been a great deal of criticism directed towards Viagogo as of late. You should also take note of any ticket restriction beforehand, Viagogo dont force you to register before using their service, which is a great timesaver if you dont intend to use Viagogo often. Know that going into a resale site will have some fees attached for the use of their website. You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. I recently used Viagogo to buy two tickets for George Benson at the Royal Albert Hall. The Most Comprehensive Review Online. Then the issue was sent to their specialist customer support team. Fast forward to July 2021, however, and yet more viagogo phantoms appeared. Like, why did viagogo allow their biggest global supplier to change identity four times in the space of a week? The Advertising Standards Authority (ASA . My airfare and hotel costs was $6200.00. Although scammers were a common problem in the early days of online ticket reselling, the industry has managed to get a handle on this issue over time. In April the Competition and Markets Authority (CMA) threatened it with legal action for failing to comply with its demands that it make its pricing more transparent. Despite a great marketplace, Viagogo tack on an incredibly high booking fee or in other words, their cut for the service they provide to their tickets. The ticket price is then paid to the organiser. The path to see the pyramids and the other top ancient sites is well trodden, but its possible to get off the beaten track on your adventures in Egypt. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. RM120??? We need your email address to verify that your review is genuine. This feels quite invasive, and Viagogo really dont need to include this feature in such a brash way. Both long and short-haul routes are affected, with ticket prices in France jumping 23.6 per cent on last year . were actually rejected by the event organizers, or if your tickets had not been Manage Settings Domestic flights remain high, too. If you are looking for an urgent telephone number for Viagogo, or if you are wanting to speak to a representative at viagogo then you can try some of the contact methods below: Another useful link is their FAQ section: Viagogos help centre: https://www.viagogo.co.uk/Help/Buyer. You can find a ticket for anything from critically acclaimed plays to big soccer games, only not in the U.S. Even more bizarre were the listings for Ticketing Expert LTD. As already highlighted, this untraceable company had previously declared itself registered at a non-existent UK address composed of a road in Oxford, a town in Devon and a postcode near Crewe. Why has that turned into 300.97 in total. The viagogo guarantee ensures buyers will receive their tickets in time for the event and you will receive similar or better tickets than you ordered, otherwise you will receive a full refund.. If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Viagogo Review: Legit, Reliable or a Scam? If these recommendations are enacted, sites like viagogo and StubHub will effectively be starved of tickets. Contrary to viagogos claims, we believe H.E. We asked our friend Clint Henderson at The Points Guy (a sister company to Lonely Planet) to give us his take on where post-pandemic airfares stand. We only compare tickets from safe, trusted and fully verified ticket websites. Shocking. My best advice to consumers is to use any miles or points they have been hoarding during the pandemic. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. The resale ticket market for live events is a This awful user experience needs to be addressed, because it happens during every transaction and wastes a lot of time. When buying your ticket, you are forced into a rather obnoxious queue for about ten minutes, all the while you are inundated with announcements about how many people are trying to get the ticket you are waiting to purchase. Ticket reselling works on the basis of having a middle-man involved in your transaction. Apr 27, 2023 IST 6 Min (s) Read. To allay these competition concerns, viagogo was instructed by the CMA in February 2021 to divest itself of the StubHub business outside of North America (aka StubHub International) in order for the merger to complete. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. This is definitely something to consider before using Viagogo. However, this is a supposedly multi-billion-dollar global operation were talking about; and one with an appalling record of legal compliance, that has profited substantially through mis-selling tickets to UK audiences, and one whose merger will have significant future connotations for the entire UKs live events sector. There has been a lot of criticism surrounding their queuing system, which is a headache to say the least. There arent enough planes or pilots. I asked for a refund but it was refused. Next step\u2026legal action. More demand for fewer seats is the classic formula for increasing prices. on their top sellers locally and globally to find a popular event to attend. So, you may need to fight for your "Viagogo is a criminal company who have STOLE $600 From us. So, plan ahead and get your tickets early. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. In other words, we wont hesitate to take action; except we will hesitate to take action because we dont have any powers. -Discover the hottest events in your area. It\u2019s no surprise that CEO, Eric Baker has narrowly escaped prison - Google him, it\u2019s shocking!!! Help Me LP: I have an 8-hour layover at London's Heathrow airport. I really wish I had gone direct to the event organiser. The Scottish indie band Arab Strap said: Weve always been appalled by touting. For more information, please see our The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even.\r\nWe flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. Relisting your ticket is free of charge if you originally purchased them from the site. Events has since morphed into a new identity and continues to fraudulently list tickets.

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